Refund policy

Refund and Return Policy

This Refund and Return Policy ("Policy") applies to all purchases made from Nomayoma ("the Company"). By placing an order, you ("the Customer") agree to the terms outlined below.

1. Eligibility for Refund

  • Refund requests must be initiated within 14 calendar days of the date of product delivery.
  • Products must be returned unopened, untampered with, and in their original, undamaged packaging to qualify for a refund.
  • Products that have been opened, used, tampered with, or damaged due to improper handling by the Customer are not eligible for a refund.

2. Standard Return Conditions

  • The Customer is responsible for all shipping and handling costs associated with returning the product unless the return is due to an error by the Company (e.g., incorrect item shipped).
  • The returned product must be in the same condition as received, with all original seals and packaging intact.
  • The Company reserves the right to inspect the returned product to ensure it meets the above conditions before issuing any refund.

3. Non-Refundable Items

  • Any products marked as "final sale" or promotional items are non-refundable.
  • Refunds will not be issued for products returned outside the 14-day return window or products that do not meet the eligibility requirements described above.

4. Process for Returns

  • Step 1: Contact Nomayoma at [Contact Email or Phone Number] to initiate the return process and obtain a Return Authorization (RA) number.
  • Step 2: Securely package the product to prevent damage during transit. Include the RA number and original proof of purchase in the return shipment.
  • Step 3: Ship the product to the address provided by the Company. The Customer is encouraged to use a trackable shipping service, as the Company is not responsible for lost or undelivered return shipments.

5. Refund Processing

  • Once the returned product is received and inspected, the Customer will be notified of the approval or denial of the refund.
  • If approved, the refund will be processed to the original payment method within 10 business days.
  • Shipping fees associated with the original order are non-refundable unless the return is due to the Company’s error.

6. Defective or Incorrect Products

  • In the unlikely event that the Customer receives a defective or incorrect product, the Customer must notify the Company within 7 calendar days of delivery.
  • Upon verification, the Company will provide a replacement or issue a full refund, NOT including return shipping costs, at its discretion.

7. Governing Law and Acceptance

This Policy shall be governed by the laws of [Your Jurisdiction]. By initiating a return or refund request, the Customer affirms their understanding and acceptance of this Policy.

For any questions or to begin a return, please contact Nomayoma at [Contact Information]. Thank you for your cooperation and understanding.